Reminder for self-isolating patients and household contacts not to go to pharmacies


Primary care prescribing colleagues are asked to remind patients advised to self-isolate by Track and Trace, or a household contact of a COVID-19 positive patient, that they should not go to a pharmacy, but arrange for prescriptions to be delivered to them instead.

Patients should:

  • ask family, friends or a carer, provided they too have not been advised to self-isolate;
  • contact the NHS Volunteer Responders Programme which can support all shielding, self-isolating and/or otherwise vulnerable patients by calling 0808 196 3646; or
  • ask their pharmacy or dispensing doctor to arrange delivery where neither of the above are possible.

Home Delivery Services during the COVID-19 outbreak are commissioned throughout England from community pharmacies (and from dispensing doctors) to ensure delivery of medicines to eligible patients who should not present in the pharmacy. Current details of eligible patients are available online.