NHS 111 Booking into General practice

During the pandemic a temporary change was made to the requirement for practices to make available to NHS 111 one appointment per 3000 registered patients to one appointment per 500 registered patients. This temporary change will stop at the end of September 2021 and the contractual requirement will revert to 1:3000. It is important that when this takes place that patient care continues to be managed effectively. This will require sufficient booking opportunities to be made available in practice systems.

The existing NHS Pathways system utilised by NHS 111 providers currently produces dispositions with a range of response timescales. NHSE will work with GP Connect to support both NHS 111 providers and practices to implement an effective booking process and facilitate further discussions around IT system capabilities. Further details are available on FutureNHS.