Moorfields A&E are encountering a few problems with emergency patient referrals, and as a result, the Service Director for A&E and Urgent Care have issued the following guidance to assist with managing patients appropriately.
- All units across London are still offering emergency eye care.
- If a patient is under another unit then please direct them there in the first instance.
- Moorfields do not hold or have access to patient records therefore please do not ask patients to call for advice. Patients from WEL and City and Hackney calling for advice will either be directed to their local eye unit or back to their GPs. For BHR, patient will be referred back their local community ophthalmology provider (Evolutio).
- In all cases, referrers are advised to contact Moorfields A&E directly on 020 7521 4682 prior to referring a patient, to discuss and where possible minimise patient travel, as there may be choice of closer alternatives for patients to attend.
Thanks for your cooperation with this matter.