LAS Moving to ePCR and changes to Hospital Handover process


Dear Colleagues,

I’m writing to update you on important changes to the way London Ambulance Service frontline crews record patient details and treatment, which will mobilise over the course of August and September.

Following in the path of other English Ambulance Trusts, we will be moving from a paper Patient Report Form (PRF) to an electronic Patient Care Record (ePCR.). Our neighbouring ambulance Trusts, namely East of England Ambulance Service and South East Coast Ambulance Service, use the same ePCR provider – Cleric ePCR – which has been well-received across both Trusts.

With LAS completing close to 1 million PRFs a year, the move to ePCR will enhance our ability to integrate our patient care with the wider NHS and care system in London – enabling our partners to have greater visibility of our clinical service and the experience of the collective patient population, in addition to reducing paper waste across London.

For GPs in particular, there will be a number of benefits which include:

 Allowing GPs access to a clear, concise and immediately digitised record of treatment and advice by LAS clinicians.
 Providing secure electronic transfer of ePCR via a unique Case Summary Access Reference and PIN number, which can be supplied to GPs by LAS crews on scene with the patient.
 Patients will be left with details of this access to their ePCR which they will be able to share with GPs.
 Ability to record patient appropriate photos, e.g. skin lesions.
 Care homes will also be provided with access to the ePCR.


This is an exciting time for the Trust and we would like to keep you fully informed on important changes to ensure ePCR is a success across London. More information will be provided in the coming weeks, in the meantime if you have any questions, please direct these to Londamb.ePCRfeedback@nhs.net.

Dr Fenella Wrigley