LAS guidance on emergency response requests


Read the full Ambulance Response Programme triage categories here. 

With the outbreak of Coronavirus, the London Ambulance Service are currently seeing unprecedented demand for our services, and we know that, despite the measures in place, the peak of the pandemic may still be to come.

With London facing one of its greatest public health challenges of modern times, at the London Ambulance Service we are working harder than ever to provide lifesaving help to Londoners most in need as soon as possible.

We are actively managing the current demand to ensure we continue to provide a safe service for our patients at this busy time. However, in light of the level of demand we are seeing, this may lead to some delays in ambulance responses. As a result, this may see our response to lower priority calls take longer than normal, and we understand this could be difficult for you in caring for your patients.

In order to help guide you in accessing our Service, we are sharing with you details of the national process in place to prioritise calls, and have included advice on the use of the Healthcare Professional line.

We are also keen to provide guidance on considering other options for your patients who require hospital treatment.

Read the full Ambulance Response Programme triage categories here