KeepingWell: holistic wellbeing support for all staff across north east London


Covid-19 has been a time of unpreceded pressure on staff across the NHS, in every setting, in every role we have all experienced and felt this time in a different way.  The NEL system wants to ensure staff are provided with every aspect of support possible, especially with news of tier 4 restrictions in place. 

NHS and social care staff can now access mental health and wellbeing support via the ‘KeepingWell’ platform- a tool to offer staff a choice of chat (either virtually, email or chat form) with a health and wellbeing supporter-support is completely confidential.   

The KeepingWell platform is: 

  • easily accessible
  • provides a real-time listening ear
  • is culturally sensitive
  • and provides signposting and fast-tracked referral where requested, to other support services.  

KeepingWell will provide one to one support, remotely or in-person (as permitted) such as : 

  • safe space (100% confidential) to chat or speak about your struggles and wellbeing needs with a trained wellbeing professional
  • explore the wellbeing needs and provide and facilitate access to services accordingly
  • wellbeing support and signposting to any further available services based on identified needs
  • if needed, support with the identification of common or serious mental health difficulties, to assess signpost and fast-track referrals into existing services (IAPT, Access, ETC)
  • Live Access (chat) to  

o   Spiritual support and chaplaincy  

o   Employment support advice 

o   Debt management advice and curated exclusive Discounts and offers 

o   Dietary and nutrition advice 

o   Guided stress management and relaxation advice  

  • Access to interactive webinars focussed on the above but also :  

o   MSK and Physical activities webinars 

o   Yoga 

o   Mindfulness 

o   Resilience 

  • Access to Computerised CBT for Resilience, COVID Anxiety, Stress and other common emotional wellbeing difficulties
  • Access to a suite of recorded webinars 
  • Access to bite-sized Webinars and follow-up Q&A Sessions
  • Access and signposting to emergency food hampers provision ( as needed / available)  

Team support (upon request and as available in individual Trusts): 

  • Bespoke Crisis leadership Interactive Webinars 
  • Bespoke Resilience Webinars
  • Reflective groups  (Schwarts / Balint, etc) 

o   many more to come  

How to access? 

The platform is available now from your personal/work phone, tablet or laptop, simply just go to https://keepingwellnel.nhs.uk/