IT management and support arrangements in Waltham Forest


As you are aware, the IT management and support arrangements are changing for practices in Waltham Forest as a result of our recent transition to an ICB.

As part of the transition, LSS will no longer be supporting general practice IT needs, and this will instead be covered centrally by NHS North East London. Day-to-day, the logging of issues will now be handled by the central team.

From 12 September please use the below contact details for logging IT concerns:

Email:  itservicedesk.nelicb@nhs.net

Telephone: 0800 917 8607

Continuity of service is paramount and we are keen to ensure patient care remains the focus for the practice.

As part of the migration, from 7 September through to 12 September all devices will need to be left on and connected to the network.

Should you have any questions regarding this migration, please contact your GP IT facilitator using the details below.

Christine Donnelly      christine.donnelly4@nhs.net  07957 309 923

A facilitator will call the practice ahead of the migration to ensure the pre-requisites have been met.