Resources and guidance to help practices communicate with patients about the best ways of getting in touch with them when they need help are now live.

The general practice access routes campaign resources, developed with practices and patient groups, aims to help patients understand the different ways they can request help from their GP practice – either by phone or visiting in person, or by completing a convenient and secure form on the practice’s website, and explains how the practice will manage the request and contact the patient in response.

A campaign toolkit guides practices through all the materials, including posters, leaflets and social media graphics. A range of accessible resources will be available in coming weeks. Translations in multiple languages will follow next month.