Barts: New patient information for Advice & Refer services

Dear primary care colleagues,

As you will be aware, a number of services at Barts Health are now using Advice & Refer (A&R) pathways to triage referrals and provide management advice to primary care.  To support you in informing patients about how these pathways may impact on the delivery of their care, the attached patient information sheet is now available. 

The information is available to download from the Barts Health website and this link will also be made available for practices to send to patients via AccuRx following a consultation.  For those patients unable to receive the information via text message, the attached file can be printed for them to take away. 

As a reminder, you can find information on which services are currently using A&R via the Barts Health website

If you have any queries about the document, please contact Melanie Dalby, Clinical Transformation Project Manager (Barts Health), on

Kind regards,

TNW/Barts Health Outpatients Transformation Programme team 


  • To make a referral using A&G click ‘advice’ on eRS.
  • Before submitting the request, please give permission to the provider to convert to a referral.
  • If you need any help, including guidance on what to do if an A&G request has not been answered, please refer to the A&G handbook.
  • Please respond to any queries from secondary care promptly for the patient’s benefit and remember to close the request afterwards.