Ask patients to use NHS 111 online rather than calling 111


We are concerned that patients seeking information on coronavirus are being directed to call 111 rather than use NHS 111 online. NHS 111 is experiencing very high call volumes.

When directing patients to general information on coronavirus, including in your social media messaging, please use this website address: www.nhs.uk/conditions/coronavirus-covid-19
  
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at: 111.nhs.uk/service/covid-19

It is essential that the correct URLs are used with immediate effect, and we are asking you to immediately cascade this information to all practice staff.