Following reports by some patients that they are experiencing difficulty in accessing face–to-face appointments, NHSE/I has written to all GPs to reiterate the importance of providing these appointments for those who need them.
They have also shared materials designed to support your clear communication with patients about how they can access the right type of appointment for them.
Download the communications toolkit, which contains the following materials for practices:
- Key patient messaging
- Example website and newsletter copy
- Answerphone message
- SMS message
- Social media content
- Additional patient resources.